Shipping and Charges Policy
Kraemer Mfg will use Canada Post for all small items less than 150 lbs, using either the std expedited daily shipping rate or faster overnight rates if requested. Premium rates are applicable for overnight shipments.
Other larger items are packaged at additional cost and shipped using LTL shipping methods provided by commercial carriers for certain products because of size and weight. Some large items are shipped using specialty carriers because of size and weight and will normally be quoted separately. Items shipping across borders are subject to NAFTA duty/brokerage costs which will be added to the total shipping cost for these items. If customer chooses to use their own transport service for larger items only, then notification must be made on submission of company purchase order and packing slips are to be provided to transport carrier directly. All orders for parts such as filters, wheels, clamps etc. are subject to Kraemer Mfg's shipping methods/choice regardless if customer requests to use their own carrier either verbally or in writing due to logistic reasons. Items which require machining, additional work or labour etc., are not subject for return once the items have been modified by Kraemer Mfg, as they have been altered or made to customer order and therefore would not be able to be resold. Once the items leave our docking facilities and are picked up by customerâ€™s carrier, Kraemer Mfg assumes no responsibilities of the product. If an item is damaged during shipping; then a third party claim is applied for with the carrier company.
Additional charges are also calculated at checkout time and will appear on your electronic view-able online invoice before you accept and process your order. Our rates for shipping are subject to terms and conditions of the transportation companies used for this service and therefore are subject to changes or adjustments from time to time to maintain delivery times and destinations. Additional fees may apply if items ship outside of Canada. These include, cross docking charges, cross-border and duty fees, NAFTA fees if applicable. USA customers must provide Federal TAX ID # with order. Separate charges may be added for an order administration fee, shipping/handling/packaging fees and separate actual shipping/transport costs, indicated on your order on checkout before final order processing. Due to software limitations, cross border duty costs are not always shown during checkout process and may be part of the a handling fee amount unless paid for separately.Â
Your order is considered approved and processed by you and/or your Company, accepting all charges calculated by the web-store, once the order has been accepted through this web-stores process gateway either by your online session and consent or by a called in or FAXED in Purchase Order and further processed through the Kraemer Mfg Store by one of our agents. It is this websites user/visitors responsibility to check and agree with the additional rates/charges calculated and policies herein, before placing/accepting the order either written, verbally or electronic. All prices shown are final and are not subject to revision after released. The prices shown for each item in the web-store while "shopping", are not indicative of all charges that will apply or become applicable, once the order is processed at checkout or manually processed by Kraemer Mfg. If you are not in agreement with the prices and final calculations, then it is your duty to not accept and further process the order either electronically or via written order sent to the Kraemer Mfg Store or any of itâ€™s agents. Written or verbal orders are subject to the same terms and conditions herein along with shipping and additional charges that may apply as if the order was placed electronically. This website is designed to provide convenience and structure in determining pricing, policy and placing orders in either manner once released to Kraemer Mfg or the "Kraemer Mfg Store".Â